Security and Privacy Policies

2.1.  We will only send your personal  information such as i) name ii) email ID iii) telephone number to third party companies should you request a call back from a company promoting their offer(s) on the system. By filling in the request call back form and submitting it, you consent and agree that your personal information will be sent to the company in question so that they can contact you directly, either by mail or phone in order to respond to your interest in their product or service.

2.1.1. The Customer is responsible for maintaining the confidentiality of his account and password obtained upon registration and for restricting access of third parties to his account. The Customer agrees to accept full responsibility for all activities that occur under his account and/or through the use of his password.

2.1.2. During registration on the Portal, the Customer will be asked to choose an email address and a password to access his account. His email address will be used as his login name.

2.1.3. If the Customer forgets or loses his password, the password can be reset online.

2.1.4. The Customer should change his password on a regular basis.

2.1.5. The Customer should be cautious with automatic sign in; and must refrain from checking the “remember me” option on the application form screen if he uses a shared computer.

2.1.6. The Customer should notify his Bank immediately when his bank card is lost, stolen or expired.

2.1.7. The Company implements security measures to protect personal information of the Customers during payment transactions.

2.1.8. If the Customer updates any of his information, the Company may keep a copy of the information that the Customer originally provided in the Company’s archives for reasons as documented in this Policy. The Customer can view and modify his personal information by clicking on the Portal option “My Account”.

2.1.9. The Company may also share the Customer’s data with its banks and other authorized persons for the purpose of processing the online payment transactions.

Privacy

2.2.1. The Company undertakes to protect the information provided by the Customer in compliance with the Data Protection Law of Mauritius.

2.2.2. By visiting the System, the Customer accepts the practices described in this Security & Privacy Policy and consents to our collection, use, disclosure and retention of his personal information as described in the Terms and Conditions.

2.2.3. The Company will receive and store any information the Customer enters on the system or provides in any other way. The Company shall use the information that the Customer provides for such purposes as responding to his requests, customizing future shopping for him, improving its stores, and communicating with him.

2.2.4. Cookies

The Company automatically collects certain personal information when the Customer is using the System and mobile applications, such as the customer’s IP address, browser type, operating system, mobile carrier, ISP, URLs of sites from which the Customer arrives or leaves the Portal and/or mobile applications and sites that have embedded the Company’s platform technology. Through cookies and other technologies the Company is able to recognize the Customer as an existing or registered user of the Portal and/or mobile application. A cookie is a tiny data file that resides on the Customer’s computer, mobile phone, or other device, and allows the Company to recognize the Customer when he returns to the Portal using the same computer and web browser.

2.2.5. The Company may use the Customer’s personal information as follows: – To better understand the Customer’s needs and to provide a better overall service by contacting the Customer in relation to the Products and Services provided by the Company. – To inform the Customer about deals and promotions that the Company may have, by sending promotional materials or details by e-mail or post. – To contact the Customer regarding account status, changes to the Terms and Conditions and other matters relevant to the underlying services. – To fulfil the Customer’s transaction requests, and to deliver the ordered products to the Customer. – As requested by law.

2.2.6. The Customer’s personal information can only be disclosed to third parties where 

2.2.7. Despite our best endeavour, the Company makes no warranty that:

  1. The System will meet the Customer’s requirements or will always be accessible;
  2. The System will be uninterrupted, timely, secure, error-free or free from computer virus or other invasive or damaging code;
  3. The results that may be obtained from the use of the System will be accurate or reliable;
  4. The quality of any products, services, information, or other material purchased or obtained by the Customer through the System will meet his expectations; and
  5. Any errors in the System will be corrected.

Product & Services Policy 

3.1. Online purchase (for purchase products)

3.1.1. The Customer must be a registered Customer (kindly refer to the Registration Policy) to be able to make online purchases and payments.

3.1.2. Payment for Products & Services shall be made in local currency (Mauritian Rupee).

3.1.3. The Customer can choose from the following payment methods at the moment of placing an online order:

  1. a) Cash On Delivery
  2. b) Bank Transfer Screenshot attachment
  3. c) or any other means provided by the Company

3.1.4. Value Added Tax (VAT) is not included in the showcase price, Current price is RS 0 for the vat and tax.

3.2. Notifications on successful / failed Transactions

3.2.1. A confirmation including a successful registration will be sent to the Customer‘s e-mail account.

3.2.2. The Customer can view order history of his account at all times by logging into ‘My Account’ accessible on the System (Mobile app)

3.3. Prices

3.3.1 Our products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order. All prices are listed in Mauritian rupees.

Delivery policy

4.1. Once the Customer places an online order, the Seller will receive the order.

4.2 Should the product be out of stock, the Seller MUST immediately inform the Company and the latter will immediately upon receipt of that information, inform the customer by email or telephone and a full refund will be granted should the Company be in possession of the payment.

4.3. The Customer understands that delivery of the ordered items shall occur only at locations within the Mauritian territory limits.

4.4. To ensure safe delivery, the Customer must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online. For product(s) ordered that need to be delivered by external partners or suppliers, The Company shall request the full payment of the order prior to the delivery being done by the external partner or supplier. The Customer needs to present his identification document (National ID or Passport) to the Delivery Staff before accepting the delivery.

4.5. The Customer must ensure and check that the product delivered is the right one and that he receives a Warranty Certificate, where applicable. A sales invoice indicating the amount paid by the Customer will also be provided to him upon delivery by the Seller.

4.6. The Customer will have to sign a Delivery Note acknowledging delivery of the products and need to check and ensure that his products are delivered sealed. For any issue regarding the delivered product, the Customer will have to inform the Company as soon as is reasonably practicable. 

4.7. The Company will not install any product(s) on behalf of the customer.

4.8. Once a product has been delivered to a customer the Company will not grant any refund. So it is the responsibility of the customer to ensure that the product is in good condition and meets his or her expectation at the moment of delivery as no refund or exchange will be allowed once delivery has been done.

4.9. Once delivery has been made, we will not be liable for any breakages, nonconformity or shortages of the products ordered.

  • Returns & Refund Policy

THE PRODUCTS BEING OFFERED DO NOT BELONG TO THE COMPANY. ANY RETURN/REFUND MUST BE NEGOTIATED WITH THE COMPANY OF THE RELEVANT PRODUCT.

5.1 Goods once sold are not exchangeable and non-refundable.

5.2 Returns may be considered upon delivery or collection and subject to the following conditions:

 – The product delivered / collected does not meet the customer’s expectations.

 – If the Customer notes that the product box is not sealed or is damaged at the time of delivery.

5.3 After delivery, the Customer must notify the Seller as soon as reasonably possible once he becomes aware of any defect in the operation of a product. Any request for return will be at the seller’s discretion and usually considered solely based on the warranty conditions attached to the product including the following conditions:

  • Liability & Disclaimer Policy

6.1 The Company does not make any representation or warranty as to specifics (such  as quality, value etc.) of the products proposed to be sold or offered to  be sold or purchased on the system nor does implicitly or explicitly support or  endorse the sale or purchase of any products or services on the portal. The Company shall not accept any liability for any claims for damages arising out of the ordering or consumption of the products listed on behalf of the seller. 

6.2 The Company is not responsible for any non-performance or breach of any contract entered into between Sellers and End Customers on the system. The Company cannot and does not guarantee that the parties will perform their obligations as concluded on the system (However, the rating system gives an indication of the genuineness of the products as well as the quality of the products offered for sale). The Company is not responsible for unsatisfactory or non-performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

 

REVIEWS POLICY 

We are committed to being the most trusted online destination for consumers to connect with businesses. Central to this trust is the platform’s reviews system, and we are dedicated to ensuring that consumers can trust existing, and post new, reviews.

This is all achieved through simple processes and clear policies as outlined below. We ask both reviewers and business owners to share our values and abide by these principles and guidelines and the Review Policy

Reviews content guidelines

All subscribers to the service acknowledge and accept that the review system is an integral part of the service provided and consent to the use of the review system. Subscribers consequently consent to the fact that their profile will be reviewed by other users. All subscribers also agree with all the terms and conditions contained in the Reviews Policy. 

All subscribers expressly acknowledge and accept that We (Trendy Charming LTD) hold no responsibility, implied or express, with respect to the content of any review posted by other users of the service. We shall therefore not accept any liability with regards to the rating / review of a subscriber by other users.

Posting a review

Our review service offers registered consumers the opportunity to rate and review their genuine, first hand, experiences with the businesses they use. Specifically:

  • A consumer can only review a business with whom they have had a direct, first hand, experience. Not based on what they heard from friends or relatives.
  • For clarity, our definition of an experience is where a business has been actively engaged as part of a buying process or delivery of the service. A consumer can only review a business to the extent of their direct experience, e.g. a consumer who obtained a quote from a business but did not accept the service can review their experience with obtaining the quote but cannot review the delivery or ongoing support for the service.
  • In addition, you may not write a review about a business:
    1. That you or any family member have any financial interest in;
    2. That you are employed by or otherwise work for;
    3. That is a competitor to a business that you or any family member have any financial interest in, are employed by or otherwise work for;
    4. In exchange for payment; or
    5. Where your interaction occurred more than 12 months previous to submitting the review
  • Consumers are able to post a review across a range of different devices/channels – desktop, mobile and app.
  • As a minimum, consumers need to provide a rating (1-5 stars) of a business
  • The personal details of users will never be shared with the subject of their review, or 3rd parties, without obtaining permission, unless we are required to share them related to a court or government order.

Responding to a review

  • Businesses may proactively be informed whenever any new review is posted against their business, subject to having review notification functionality switched on.
  • Anyone, who has registered for an account with us, can respond to a posted review on their business.

How reviews are accessed and reflected in a business’s listing

  • We will ascribe an overall reviews star rating for a business, using an algorithm that looks at volumes of reviews by star rating.
  • Star ratings will feature against a business’s listing, and within their business profile
  • Specific reviews will be accessible via a business’s profile page.
  • In some cases our reviews are also published in 3rd party search results e.g. Google.

We reserve the right to remove a review at any time for any reason. The reviews posted on the platforms are individual and highly subjective opinions. The opinions expressed in reviews are user opinions and not that of Trendy Charming Ltd. 

We do not endorse any of the opinions expressed by reviewers and we are not affiliated with any establishment listed or reviewed on this website and mobile app.

  1. For Business Owners – Business owners may not do any of the following which could damage your online reputation or be interpreted as misleading consumers:
    1. Pay for reviews of your own or a competitor’s business;
    2. Review your own or a competitor’s business; or
    3. Try to have negative reviews removed leaving only the positive reviews (astroturfing).